Ordering From Us
We will endeavour to post out items to you in a timely fashion.
If the item(s) do not have a “made to order” note on the product listing or it is not otherwise noted in the product description, this means we have the item in stock and can ship to you within 4 working days.
If the item(s) do have a “made to order” sticker or we have noted a delivery schedule in the product description, then the delivery schedule will increase to approximately 3 working weeks from receipt of order to posting item(s), unless described otherwise in the product description.
We will always post your items as soon as possible, depending upon the complexity of the item and whether we need to source materials and/or gain a UK Hallmark.
If for any reason you item will be delayed, we will contact you and advise you of a revised date.
Some items by their very nature will take more time to make, if this is the case there will be a note made in the product description and we can discuss it with you when you order.
If an item is to be customised, we will advise you within 2 working days (from the date you send us the email), the turnaround time, cost and any other additional charges.