If you have ordered a commission item or customization you do not need to go through our basket/merchant pages on this site.
We shall email you a quotation specifying the item, description and postage costs. Once you have accepted the quotation, we will email you an invoice which will be split into two payments: we ask for a 50% deposit prior to work commencing, this is only refundable at our discretion.
The balance would be due for payment once the item is ready for you and prior to delivery. We will usually email you with a picture of the item at this point so you can be sure it is exactly what you expect. Once the balance is paid we will ship the item out to you at the appropriate postal rate.
You are welcome to fully pay for the item upon receipt of your invoice if you prefer.
Commissioned items can be paid by BACS or PayPal (the details would be on your invoice).